FileTek Customer Support is a proactive and responsive organization with years of experience providing 24x7x365 assistance to a worldwide customer base. Our support representatives champion customer success from initial product installation planning through future system expansions and hardware/software upgrades. Our goal is to maximize customer investments in the many products and solutions that FileTek provides. In fact, we measure our success by how well our products help our customers achieve their business objectives.
FileTek comprehensive support services include flexible service options ranging from 24x7x365 assistance to same or next business day response; extensive predictive maintenance tools for investigating, monitoring, and tracking system activity; and automated recovery processes and tools.
Contacting Customer Support
To contact Customer Support:
- From North or South America, call 1-800-899-8920.
- From other areas, call +44 (0) 20 78725583 or page a customer support representative at +44 (0) 765 9137602.
- You can also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
What We Need From You
Please have the following information ready:
- Name of your organization
- Your name and the telephone number where you can be reached
- Brief problem description
