|
|
|
|
||
| Home About FileTek Services/Solutions Products Press Jobs Support...
|
Software Technical SupportOur Software Technical Support organization provides worldwide FileTek operating system and application software support. The staff, which is comprised of experienced senior-level software support personnel, is available 24 hours a day, 7 days a week. Our around-the-clock coverage ensures the highest level of data availability for your business needs. During the StorHouse installation planning process, our software support specialists work closely with FileTek systems engineers to identify your StorHouse software requirements. Together, they define the StorHouse software configuration best suited to your business application needs. In addition, these FileTek units maintain an ongoing support relationship to ensure that, as your business needs change, your StorHouse software support needs are consistently met. When new StorHouse software releases become available, our software support specialists schedule the installation of the upgrade software within your window of availability to ensure that your day-to-day business operations are not interrupted. In addition to installing and upgrading FileTek StorHouse software, software support specialists monitor the state of your StorHouse system on a daily basis. Specialists examine detailed logs that contain software-related data such as performance and usage statistics as well as StorHouse error information. This proactive approach means that specialists can often detect and correct potential software problems before they impact users. Should a software error occur, the StorHouse Call Home feature automatically pages FileTek customer support personnel. Upon notification, software support specialists contact you, often before you realize that there's a problem. If you have authorized FileTek CSS to access your StorHouse system remotely to perform diagnostic testing and repairs, specialists can then dial in to your system and perform the necessary recovery. Together, our automated system alerts and rapid response time afford the highest degree of system availability possible. You can authorize our software support specialists to download patches for known software problems to your StorHouse system on a daily basis, as needed. In addition, if a software error is reported for which no patch or workaround exists, FileTek software support specialists are able to work directly with FileTek software developers and hardware engineers 24 hours a day, 7 days a week to resolve the issue. This team approach to StorHouse support demonstrates FileTek's commitment to rapid response and restoral. Our proactive commitment to high-quality software support enables you to meet the highest data availability business objectives.
|
|
More Information |
||
|
Copyright © FileTek,
Inc. 2002-2008 Webmaster@filetek.com |
|||||
|
|
|||||
 |
|
|
|
|
|